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Frequently asked questions

Overview

Who are BiteUnite and BiteUnite Chefs?

BiteUnite is a co-working, commercial kitchen and café located at 600 South Van Ness Avenue. The space was built to offer the basic necessities chefs need to kick off their own business, including a fully equipped, licensed commercial kitchen, business support,and a neighborhood café to engage with the community. The company believes in the power of cooking and draws in a host of talented chefs, passionate bakers, home cooks,and café regulars to create a vibrant community around authentic food. Centrally located in San Francisco’s Mission District, BiteUnite aims to support and empower the neighborhood through hiring locally, sourcing food locally, and throwing frequent community events. Above all, BiteUnite supports positive food choices and always encourages ethical, cruelty-free and sustainable ingredients to maintain the health of the planet and its resources.

Our chefs come from a variety of culinary backgrounds: professionally trained, selftaught and from generational cooking families. We have artisan chefs, private chefs, caterers,restaurant chefs and more. What they share is a love and talent for making goodfood.


Tips, Tools & Resources
Is there a BiteUnite app?

We will be launching both iOS and Android apps in the coming months. For now, our website is mobile optimized, so you can access our website on your mobile browser at biteunite.com.

For Prospective BiteUnite Chefs

How does BiteUnite help chefs?
  • Kitchen Amenities - The main kitchen offers fryers, burners, charbroilers, a griddle, stock pot, convection ovens, dishwashers, mixers, various prep tables, sinks, an ice maker, and coffee maker. For an additional fee, members can use the full walk-in cooler, freezer, and dry storage area.
  • Café & Events - During the day, BiteUnite will be a neighbourhood café where chefs will have the opportunity to recipe test with customers in real-time. Chefs can also book the space to host special events, including cooking classes, intimate dinners,or menu launches and tastings
  • Online Business Platform - BiteUnite also offers business support within an online platform. By making a menu public, diners can order food, book a unique dining experience or private dinner, or join a cooking class, directly with each chef. The online platform helps chefs run their businesses, thanks to a comprehensive dashboard where they can track revenue, see what items or events are popular, book their time in the kitchen, host events or classes, and create a profile for themselves and dishes. Once the cafe opens, customers can order directly from a chef’s profile with the option of pick-up.
How can I be a BiteUnite chef & Kitchen memberships

If you’re a chef or passionate cook, you can register here.
One of our team members will reach out to you shortly.

Kitchen Memberships:

BiteUnite offers three monthly memberships catered to food entrepreneurs of all backgrounds. From budding cooks that are just starting out, to committed chefs that are ready to take on their business full-time, BiteUnite covers the needs of each member.

  • Day Pass - $32 per hour; Minimum 4 hours per month, Deposit $1,410
  • Part Time - $28 per hour; Minimum 60 hours per month, Deposit $1,680
  • Full Time - $25 per hour; Minimum 80 hours per month, Deposit $2,000


Member Amenities:

  • Access to BiteUnite’s permits
  • Dishwashing facilities
  • Recycling
  • Pest control
  • Grease trap cleaning
  • Access to Kitchen Amenities

Kitchen Amenities:

  • Fryer and burner
  • Charbroilers
  • Griddle
  • Stock pot
  • Convection Oven
  • Mixer
  • Prep table
  • 3 compartment sink
  • Ice maker
  • Coffee maker

Extra Amenities – Start from $75/month:

  • Walk-in freezer
  • Fridge
  • Dry Storage

Event & Work Space - $150/hour, Min of 3 hours:

  • Capacity: 49
  • Personal key fob entry
  • Projector and presentation facilities
  • Tableware and glassware
  • Event decor and styling

How do I host a cooking class or event at the BiteUnite Kitchen?

Chefs create an event through our website. This includes the details of the event, how many people you’d like to accommodate (we can do 24 sitting or 45 standing (49 max bylaw)) and the ticket fee per person.

Before the event, chefs will have to book the cooking station and event space for a minimum of 3 hours.

Chefs will need to source and bring their own ingredients, but we have crockery, cutlery,pots, pans and baking trays for use, and dishes, glasses and silverware for serving.

Does BiteUnite offer insurance?

No, but you can find details for your insurance needs here https://www.fliprogram.com/

Does BiteUnite charge a fee for each transaction?

For all chefs

15% for orders picked up at the kitchen
40% of event ticket fees

How do I schedule a trial at the kitchen?

Make an appointment to view kitchen on the homepage www.biteunite.com and we will take it from there.

For Current BiteUnite Chefs

How and when does the chef get notified of an order?

The chef receives a customer’s order via email

How far in advance should I post my meal or event?

We recommend at least one (1) month in advance.

Booking more time in advance means more opportunities to share your meal/event with your network. It also means more exposure within the BiteUnite community.

How will I know if people have purchased tickets for my event?

We update you via email about ticket purchases and cancellations.

The event page shows you how many seats are remaining for the event.

Can I set house rules for my event?

Of course! You can set house rules in our event creation flow. However, your rules cannot override the BiteUnite rules (for example, if a certain conduct is prohibited by BiteUnite,you cannot permit it)

What’s the alcohol policy for events?

There is no alcohol permitted at BiteUnite at present. We will have 2 permits available incoming months.

Type 41 – On-sale Beer and Wine – Eating place

Type 58 – Caterer’s Permit

For Diners And Event Guests



Pick Up Orders

Can I pick up my order from the BiteUnite Kitchen?

Yes, simply choose the ‘Pick up my dish directly’ option during checkout. Min order is $20

Can I change my order?

No. Once an order is placed it cannot be changed, but if the change occurs in the first few minutes we will try to accommodate your requests if possible.

What if I need to cancel my order?

If you cancel your order 24 hours before delivery time, all you need to pay is 50% of the total fee.

If you cancel your order less than 24 hours before delivery time, you’ll be billed for the full amount.



Events

How do I purchase a ticket for a hosted event?

After choosing an event, click on the event image. Click the ‘Add to cart’ button, select the number of attendees and click continue; this will take you to checkout.

I’m getting an error message!

We can help! Please reach out to our team at infosf@biteunite.com. Send us a screenshot and brief description of your issue, and we’ll be happy to resolve the issue as soon aspossible.

I can’t login into my BiteUnite account

We can help! Please reach out to our team at infosf@biteunite.com. Send us a screenshot and brief description of your issue, and we’ll be happy to resolve the issue as soon as possible.

What if I need to cancel my cooking class or another hosted event?

Before the chef confirms the event, guests can cancel any tickets and receive a full refund without further obligations.

Once the chef confirms the event, if the guest cancels, he or she will not receive a refund.However, guests may request a new date at least 7 days before the event.

What if I need to cancel my ticket for a hosted event?

Before the chef confirms the hosted event, guests can cancel any tickets and receive a full refund without further obligations.

Once the chef confirms the hosted event, if the guest cancels, he or she will not receive a refund. However, guests may request a new date at least 7 days before the “hosted event”.

How do I use my discount code?

You can use your code at checkout. Click ‘Add a promotional code’ above the purchase button, and a window will appear in which you can enter your code.

How do I leave a review?

After you join an event, we’ll send a reminder to rate your most recent event to your inbox.

You can also rate your event later by visiting ‘Review. We’ll also email you occasionally to check in on behalf of our chefs.

If I’m not a chef or kitchen member, can I host events at BiteUnite?

If you want to host an public event, you must register as a chef here.

Welcome to BiteUnite

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