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Frequently asked questions

Overview

Who are BiteUnite and BiteUnite Chefs?

BiteUnite is a co-working, commercial kitchen and café located at 600 South Van Ness Avenue. The space was built to offer the basic necessities chefs need to kick off their own business, including a fully equipped,licensed commercial kitchen, business support, and a neighborhood café to engage with the community. The company believes in the power of cooking and draws in a host of talented chefs, passionate bakers,home cooks, and café regulars to create a vibrant community around authentic food. Centrally located in San Francisco’s Mission District, BiteUnite aims to support and empower the neighborhood through hiring locally, sourcing food locally, and throwing frequent community events. Above all, BiteUnite supports positive food choices and always encourages ethical, cruelty-free and sustainable ingredients to maintain the health of the planet and its resources.

Our chefs come from a variety of culinary backgrounds: professionally trained, selftaught and from generational cooking families. We have artisan chefs, private chefs, caterers,restaurant chefs and more. What they share is a love and talent for making good food.

What permits /docs do I need to get started for the food business in SF?
  1. Business registration/ ID
  2. Public liability insurance
  3. Certified Food Safety Manager Certificate: if applied as a company/ California Food Handlers, and Food Safety Courses - if applied as a person.
  4. PFR and/or a Wholesale license issued by the State : If you want to sell the item at our cafe.
  5. Catering permit : A caterer is any person (or entity) who supplies food and beverages and/or related services to any off-premise public or private function.
  6. POP UP permits : If you want to host pop up and sell ticket directly to the consumer, Max 3 days/ week. Revenue comes through you.
  7. BiteUnite Contractor : If you want to host the event partnership/under/with BiteUnite. The consumer will purchase the ticket/purchase through BiteUnite ONLY. Revenue come through BiteUnite. You need to be BiteUnite contractors.
  8. MILK PRODUCTS PLANT LICENSES : if your product contains dairy.
  9. Packaged food : State of California--Processed Food Registration or the local health permit.
How do I start a Pop-up?

Food Safety Program: "Pop-Up" and other Non-traditional Food Facilities

To qualify as a Pop-Up vendor, you must have or obtain a Health Permit to Operate within the City and County of San Francisco. For example, a licensed caterer may operate a Pop-Up at a licensed restaurant if they obtain necessary approval from the Health Department.

A Pop-Up vendor can operate no more than three (3) days per week out of a currently licensed food facility in San Francisco.


Obtaining Approval:

To obtain approval to operate, the Pop-Up vendor must submit the following materials to the Food Safety Program:
  1. Completed Permitted Kitchen Verification Form for Pop-Up.
  2. Pop-up Fee: credit card, check, or money order for $191.00 made out to SFDPH.
  3. Copy of Pop-Up Certified Food Safety Manager Certificate.
  4. Copy of Pop-Up Menu.
  5. Floor plan of pop-up host location: indicate all equipment, sinks, storage spaces, and details on pop-up set-up. Identify all equipment to be used by pop-up.
  6. Transport Operation Plan: brief description of safe food handling practices in regards to the protection of food, equipment, and utensils from contamination and/or temperature abuses during transport from commissary to pop-up. This will only be needed if commissary and pop-up at different location.
  7. Facility Operation Plan at pop-up location: brief description of pop-up set-up and safe food handling practices in regards to the protection of food, equipment, and utensils from contamination and/or temperature abuses at pop-up site.
**Important** The Pop-Up approval by SFDPH is location specific and cannot be transferred to another food facility. Additional application fee may apply for transfer of commissary and/or pop-up location.

More info : https://www.sfdph.org/dph/EH/Food/Permits/PopUps.asp
How do I start a catering permits?

Food Safety Program: Caterer Permits

A caterer is any person (or entity) who supplies food and beverages and/or related services to any off premise public or private function. Caterers are required to obtain a permit to operate from the San Francisco Department of Public Health. A Health Permit issued to a caterer is location specific and cannot be transferred to another kitchen/catering facility. Additional application fees may apply when changing commissary/catering facilites. Obtaining a Permit

  1. Caterers shall verify if their kitchen/commissary is listed on the Approved catering facility/kitchen list containing facilities previously approved by the Planning Department. This is very important. If you choose to go in a location that is not on this list, you must submit and pay for a Planning/Zoning referral with your application.
  2. Caterer must obtain Business Registration here and upload with application. It is important that your business address is the address of the Catering Facility/Commissary you are working out of and that BOTH the SFDPH application address and Business Registration address match.
  3. Caterers will be required to upload a completed Commissary/Catering Facility/Permitted Kitchen Verification(completed by the owner of the catering facility and caterer).
  4. Caterers must also submit/upload the following:
    1. Copy of caterer’s Certified Food Safety Certificate
    2. Copy of Catering Menu.
    3. Floor plan of Commissary/Catering facility: indicate all equipment, sinks, and storage spaces.
    4. Standard Operation Plan (SOP): brief description of food safety practices in regards to the cooking, cooling, holding, reheating, sanitizing, and transportation to events.
  5. Start Application process HERE.
    More info : https://www.sfdph.org/dph/EH/Food/Caterer.asp

Tips, Tools & Resources

Is there a BiteUnite app?

We will be launching both iOS and Android apps in the coming months. For now, our website is mobile optimized,so you can access our website on your mobile browser at biteunite.com.

For Prospective BiteUnite Chefs

How does BiteUnite help chefs?
  • Kitchen Amenities - The main kitchen offers fryers, burners, charbroilers, a griddle, stock pot, convection ovens, dishwashers, mixers, various prep tables, sinks, an ice maker, and coffee maker. For an additional fee, members can use the full walk-in cooler, freezer, and dry storage area.
  • Café & Events - During the day, BiteUnite will be a neighbourhood café where chefs will have the opportunity to recipe test with customers in real-time. Chefs can also book the space to host special events, including cooking classes, intimate dinners,or menu launches and tastings
  • Online Business Platform - BiteUnite also offers business support within an online platform. By making a menu public, diners can order food, book a unique dining experience or private dinner, or join a cooking class, directly with each chef. The online platform helps chefs run their businesses, thanks to a comprehensive dashboard where they can track revenue, see what items or events are popular, book their time in the kitchen, host events or classes, and create a profile for themselves and dishes. Once the cafe opens, customers can order directly from a chef’s profile with the option of pick-up.
How can I be a BiteUnite chef & Kitchen memberships

If you’re a chef or passionate cook, you can register here.
One of our team members will reach out to you shortly.


Kitchen Memberships: BiteUnite offers three monthly memberships catered to food entrepreneurs of all backgrounds. From budding cooks that are just starting out, to committed chefs that are ready to take on their business full-time, BiteUnite covers the needs of each member.
  • Day Pass - $32 per hour; Minimum 4 hours per month.
  • Part Time - $28 per hour; Minimum 60 hours per month.
  • Full Time - $25 per hour; Minimum 80 hours per month.


Member Amenities:
  • Access to BiteUnite’s permits
  • Dishwashing facilities
  • Recycling
  • Pest control
  • Grease trap cleaning
  • Access to Kitchen Amenities
Kitchen Amenities:
  • Fryer and burner
  • Charbroilers
  • Griddle
  • Stock pot
  • Convection Oven
  • Mixer
  • Prep table
  • 3 compartment sink
  • Ice maker
  • Coffee maker
Extra Amenities – Start from $75/month:
  • Walk-in freezer
  • Fridge
  • Dry Storage
Event & Work Space - $150/hour, Min of 3 hours:
  • Capacity: 38
  • Personal key fob entry
  • Projector and presentation facilities
  • Tableware and glassware
  • Event decor and styling
How do I host a cooking class or event at the BiteUnite Kitchen?

Chefs create an event through our website. This includes the details of the event, how many people you’d like to accommodate (we can do 24 sitting or 45 standing (49 max bylaw)) and the ticket fee per person.

Before the event, chefs will have to book the cooking station and event space for a minimum of 3 hours.

Chefs will need to source and bring their own ingredients, but we have crockery, cutlery,pots, pans and baking trays for use, and dishes, glasses and silverware for serving.

Does BiteUnite offer insurance?

No, but you can find details for your insurance needs here https://www.fliprogram.com/

Does BiteUnite charge a fee for each transaction?

For all chefs

15% for orders picked up at the kitchen
40% of event ticket fees

How do I schedule a trial at the kitchen?

Make an appointment to view kitchen on the homepage www.biteunite.com and we will take it from there.

For Current BiteUnite Chefs

How and when does the chef get notified of an order?

The chef receives a customer’s order via email

How far in advance should I post my meal or event?

We recommend at least one (1) month in advance.

Booking more time in advance means more opportunities to share your meal/event with your network. It also means more exposure within the BiteUnite community.

How will I know if people have purchased tickets for my event?

We update you via email about ticket purchases and cancellations.

The event page shows you how many seats are remaining for the event.

Can I set house rules for my event?

Of course! You can set house rules in our event creation flow. However, your rules cannot override the BiteUnite rules (for example, if a certain conduct is prohibited by BiteUnite,you cannot permit it)

What’s the alcohol policy for events?

There is no alcohol permitted at BiteUnite at present. We will have 2 permits available incoming months.

Type 41 – On-sale Beer and Wine – Eating place

Type 58 – Caterer’s Permit

For Diners And Event Guests


Pick Up Orders

Can I pick up my order from the BiteUnite Kitchen?

Yes, simply choose the ‘Pick up my dish directly’ option during checkout. Min order is $20

Can I change my order?

No. Once an order is placed it cannot be changed, but if the change occurs in the first few minutes we will try to accommodate your requests if possible.

What if I need to cancel my order?

If you cancel your order 24 hours before delivery time, all you need to pay is 50% of the total fee.

If you cancel your order less than 24 hours before delivery time, you’ll be billed for the full amount.


Events

How do I purchase a ticket for a hosted event?

After choosing an event, click on the event image. Click the ‘Add to cart’ button, select the number of attendees and click continue; this will take you to checkout.

I’m getting an error message!

We can help! Please reach out to our team at infosf@biteunite.com. Send us a screenshot and brief description of your issue, and we’ll be happy to resolve the issue as soon aspossible.

I can’t login into my BiteUnite account

We can help! Please reach out to our team at infosf@biteunite.com. Send us a screenshot and brief description of your issue, and we’ll be happy to resolve the issue as soon as possible.

What if I need to cancel my cooking class or another hosted event?

Before the chef confirms the event, guests can cancel any tickets and receive a full refund without further obligations.

Once the chef confirms the event, if the guest cancels, he or she will not receive a refund.However, guests may request a new date at least 7 days before the event.

What if I need to cancel my ticket for a hosted event?

Before the chef confirms the hosted event, guests can cancel any tickets and receive a full refund without further obligations.

Once the chef confirms the hosted event, if the guest cancels, he or she will not receive a refund. However, guests may request a new date at least 7 days before the “hosted event”.

How do I use my discount code?

You can use your code at checkout. Click ‘Add a promotional code’ above the purchase button, and a window will appear in which you can enter your code.

How do I leave a review?

After you join an event, we’ll send a reminder to rate your most recent event to your inbox.

You can also rate your event later by visiting ‘Review. We’ll also email you occasionally to check in on behalf of our chefs.

If I’m not a chef or kitchen member, can I host events at BiteUnite?

If you want to host an public event, you must register as a chef here.

Welcome to BiteUnite

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