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Frequently asked questions

Overview

Who are BiteUnite's chefs?

Our chefs come from a variety of culinary backgrounds: professionally trained, self-taught and from generational cooking families. We have artisan chefs, private chefs, caterers, restaurant chefs and more. What they share is a love and talent for making good food.

Is there a BiteUnite app?

We are launching both iOS and Android apps in the coming months. For now, our website is mobile optimized, so you can access our website on your mobile browser.

Orders

Does BiteUnite have a minimum order?

Yes, we have a minimum order of HKD $180.

How long does it take for my order to arrive?

The standard delivery time is within an hour for express delivery, depending on your location.
Preparation time for chefs will vary. Please check each chef’s profile for more information.
For more information on delivery districts and fees, check out our delivery map.

Can I pick up my order from the BiteUnite Kitchen?

Yes, simply choose the ‘Pick up my dish directly’ option during checkout.

Can I change my order?

Yes, we’ll always try to accommodate your requests – just call us on +852 2366 3231, or email us at info@biteunite.com

What if I need to cancel my order?

If you cancel your order 24 hours before delivery time, all you need to pay is 50% of the total fee. If you cancel your order less than 24 hours before delivery time, unfortunately you’ll be billed for the full amount.

Events

How do I purchase a ticket for an event?

After choosing an event, click on the event image. Click the blue ‘Add to cart’ button, select the number of attendees and click continue; this will take you to checkout.

I’m getting an error message!

We can help! Please reach out to our team at info@biteunite.com. Send us a screenshot and brief description of your issue, and we’ll be happy to resolve the issue as soon as possible.

I can’t login into my BiteUnite account?

We can help! Please reach out to our team at info@biteunite.com. Send us a screenshot and brief description of your issue, and we’ll be happy to resolve the issue as soon as possible.

What if I need to cancel my cooking class or another event?

Before the chef confirms the event, guests can cancel any tickets and receive a full refund without further obligations.

Once the chef confirms the event, if the guest cancels, he or she will not receive a refund. However, guests may request a new date at least 7 days before the event.

What if I need to cancel my ticket for a culinary experience?

Before the chef confirms the culinary experience, guests can cancel any tickets and receive a full refund without further obligations.

Once the chef confirms the culinary experience, if the guest cancels, he or she will not receive a refund. However, guests may request a new date at least 7 days before the culinary experience.

When do I pay?

Everything is paid for online before attending the event. No money will be handled onsite at the event.

Can I pay by cash?

No, it’s not possible to pay by cash. You must book your seat online before attending.

How do I use my discount code?

You can use your code at checkout. Click ‘Add a promotional code’ above the purchase button, and a window will appear in which you can enter your code.

How do I leave a review?

After you join an event, we’ll send a reminder to rate your most recent event to your inbox.
You can also rate your event later by visiting ‘My transactions’. We’ll also email you occasionally to  check in on behalf of our chefs.

If I’m not a chef or kitchen member, can I host events at BiteUnite?

If you want to host an event, you must register as a chef here.

For Prospective BiteUnite Chefs

How does BiteUnite help chefs?

Community building

We’re focused on building a community around our passionate chefs. We connect them to diners, brand partners and more. We provide support and channels for them to publicize their activities, test the market and host events.

Licensing

We make it legal for amateur cooks to go commercial. We put our kitchen front and centre. Our ch efs are visible, accessible and ready to connect with diners and event guests.

How can I be a BiteUnite chef?

If you’re a chef or passionate cook, you can register here. One of our team members will reach out to you shortly.

How do I host a cooking class or event at the BiteUnite Kitchen?

Chefs create an event through our website. This includes the details of the event, how many people you’d like to accommodate (we can do 14 sitting or 30 standing) and the ticket fee per person.

Before the event, chefs will have to book the cooking station and event space for a minimum of 3 hours.

Chefs will need to source and bring their own ingredients, but we have crockery, cutlery, pots, pans and baking trays for use.

Does BiteUnite offer insurance?

All of our BiteUnite chefs can access public liability insurance at a competitive rate. This insurance covers diners and event guests who eat your food.

Does BiteUnite charge a fee for each transaction?

For BiteUnite chefs

15% for orders picked up at the kitchen
20% for the cafe items
40% of event ticket fees

How do I schedule a trial at the kitchen?

First apply as a chef and create your chef profile here. We will contact you with the details for the trial.

For Current BiteUnite Chefs

How and when does the chef get notified of an order?

The chef receives a customer’s order via SMS and email.

The chef informs BiteUnite, via our website, once the meal is ready. BiteUnite collects the order and delivers it straight to the diner within 1-2 hours.

Can I list my event multiple times?

You can list your event as many times as you want. For one event, you can add multiple available dates in our dashboard.

How far in advance should I post my meal or event?

We recommend at least 2 weeks in advance, but a month is best.
Booking more time in advance means more opportunities to share your meal/event with your network. It also means more exposure within the BiteUnite community.

How will I know if people have purchased tickets for my event?

We update you via email about ticket purchases, enquires and cancellations.

The dashboard page shows you how many seats are remaining for the event.

Can I set house rules for my event?

Of course! You can set house rules in our event creation flow.

What’s the alcohol policy for events?

Corkage fee is HKD 100 per bottle. For the entire event, it is HKD 500.

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